Tenant Information

 

WELCOME

Welcome from the team at Raine & Horne Crows Nest.

We hope your move is trouble-free and wish you well in your new home.

Outlined below is information we thought may be of assistance to you and to the right is a selection of links to websites for a wide range of services including utility connections, paying your rent, changing your address and much more.

If you have any queries or concerns, please do not hesitate to contact our Leasing Department who will be more than happy to assist you.




TRADING HOURS

Our office is open from 9.00am to 5.00pm Monday to Friday, and 9.00am to 3.00pm Saturday.



RENTAL BOND

Your rental bond will be will be lodged with the NSW Department of Fair Trading.

The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible to the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.



UTILITY CONNECTIONS

You will need to connect the following:
Electricity, Gas (if applicable) & Telephone


Please make sure you connect all of the services available to you as soon as you move in so that you are not caught paying reconnection costs.



REPAIRS AND MAINTENANCE

All repairs are to be put in writing, and reported to this office by letter or email.

Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible; however, it is often necessary to obtain the Landlord’s approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.

Where you rent a house, semi-detached cottage or garden unit, the upkeep of the gardens and grounds are your responsibility.

Generally, our contractors are available from 7.30am to 4.30pm Monday to Friday. Our contractors are well known to us and we have no hesitation in recommending them.

Please complete and return the premises condition report within 7 days of your occupation of the premises, as it is a requirement of the tenancy agreement.




RENTAL PAYMENTS

Rental Payments are made by Direct Deposit. No cash or cheque payments are accepted.




TERMINATION OF THE TENANCY AGREEMENT

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways:

a. If you intend to vacate at the end of the Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.

b. Once the fixed term has expired, your are at liberty to continue living in the property (subject to approval by the landlord) or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.

If however, unforseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact our office immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for rent until another suitable tenant is found, as well as the payment of a letting fee, and Agreement preparation fee and all advertising costs.



KEYS

You will receive a set of keys for each person named on the Tenancy Agreement on the commencement of the lease.

A duplicate key to all properties is retained by our office for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.

Locks may only be changed, after first obtaining permission from our office, and then on the strict understanding that you supply us with a spare set of keys. Remember that it is in your best interest to ensure that we have access to your property.